1

In need of an honest & thorough Auto repair shop I consulted the Herald Tribune reader poll, Lowe's Automotive Service was close & had good reviews, that was then & this is now! On my 1st visit I needed my A/C repaired for not blowing cold & losing freon gas, they preformed 2 tests & replaced the O rings at a cost of $450, they informed me a breather was missing from a valve cover, my arm was in a sling from recent surgery, they found the correct size installing it on my truck. They also added 2 quarts of trans fluid that wasn't needed, it ended up on my garage floor, charging another $74. On my next appointment it needed a heater core with hoses hooked up, that a previous owner had removed, they found cracked fuel hoses that they replaced. They checked & rerouted some wiring replaced an actuator & connector for a temp sensor. I was charged 2 1/2 hours labor @ $140 per hour for rerouting wires, that I wouldn't have a problem with if done by an ASE certified mechanic, not an apprentice. That bill came to $1101.42. For my next appointment a new service writer was in place, I've seen these "hotshots" before, sometimes they solicit the owner by stating, you won't pay my salary, I'll make my own salary, they do this by overcharging the customer, other times it's the owner's idea, stating to the service writer, you'll pay your own salary, you know how to do it, while the owner stays in the background. My next appointment was for some wires that were burned by the exhaust manifold, positive starter cable was replaced with new cable ends, the wires were rerouted with a new loom, a coolant overflow tank was installed that I supplied & a ground was added to the license plate light at a cost of $494.00. On my way home I noticed a problem with the brake light staying on & the brakes feeling soft. I called to return the truck but was told "we're jammed" & to wait a couple weeks. I took the truck in, this time requesting an estimate, twice to Brad & once to Summer to remind Brad, I became suspicious after not getting an estimate, online I googled industry wide standard fees for brake shoe & wheel cylinder replacement, KBB came up with the cost for a 1999 Tahoe as my 1981 Chevrolet C10 pickup was too old. The cost was $249 plus $75-$100 for 2 wheel cylinders. When I arrived to pick up the truck I was presented with a bill for $1140, that's when I got my phone showing KBB's industry wide standard for brake shoe & wheel cylinder replacement. Brad added they had to paint the drums as the fluid removed the paint & they would rust, I asked at a cost of $700-$800? Brad went back to the estimate removing 1 1/2 hours of time from the 6 1/2 hours he attempted to charge, dropping the bill to $889. for a $450 job. As I stated in the beginning, this is now, if you go there demand an estimate, it's a state law! They're ethics & morals are gone! I'll never go back to Lowe's Automotive. I give them 4 stars, removing 3 stars for their less than honest practices.

5

Always first rate professional reasonably priced service.

5

Lowe's is simply ... THE BEST! We've been loyal customers for over 15 years and continue to be impressed with the quality of care to all our vehicles, the great customer service, and fair pricing. Our cars change, but never our automotive care shop!

5

5

I took my 1999 Jaguar in for service. I had a check engine line on. They diagnosed the problem, ordered the part required and installed it in a timely manner. I was highly satgisfied.

5

Had a precision alignment performed here on my C7 Corvette Grand Sport. This car requires a special tool to adjust rear caster, and Lowe's has it. I am not aware of any other shop within 50 miles of here that has it. They did a good job and were able to get within a few hundredths or less of my requested camber and caster settings.

5

Fast, efficient and cost effective! Have been using for many years!

5

One can always depend on Lowe's to prove excellent service at a reasonable cost. I find the staff to be very personable, dependable and professional.

5

As always, the car was ready on time, the work was performed as ordered, and the price was more than reasonable.

5

Service was great...as always...thanks